🔄 30-Day Money-Back & Exchange Policy

At SurgicalInstrument.Online, your satisfaction is our top priority. We accept returns and exchanges for eligible items within 30 days of delivery.

✅ Return & Exchange Conditions

  • Returns and exchanges must be initiated within 30 days of delivery.
  • Items must be new, unused, in their original packaging, and in resellable condition.
  • A proof of purchase or order number is required.
  • Both defective and non-defective products are eligible.

🚚 How to Return or Exchange

  1. Contact our customer support at support@surgicalinstrument.online or via WhatsApp: +1 305-477-6636.
  2. Receive return instructions and a return authorization code.
  3. Ship the item back to the provided address.

💰 Refunds

  • Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
  • Refunds will be issued using the original payment method.
  • Shipping charges are non-refundable.

âš¡ Additional Notes

  • There are no restocking fees for returns or exchanges.
  • You can also request an exchange for a different product of equal value.