Frequently Asked Questions

Shipping is FREE all over the USA. For all other countries, including Canada, shipping is a flat $45. Orders are dispatched from Miami within 2-3 business days; delivery takes 5-14 days from dispatch — see our Shipping Policy.

Delivery times for orders placed on surgicalinstrument.online can vary depending on the destination, shipping method, and product availability. Orders are dispatched from Miami within 2-3 business days; delivery takes 5-14 days from dispatch. For the most accurate delivery time estimate, check the website’s shipping information or review the options during checkout. Contact customer service for any specific questions.

After placing an order on surgicalinstrument.online, you’ll typically receive an order confirmation email. This email will include your order details, including the items you ordered, quantities, and total cost.

You’ll also receive information about the shipping method and estimated delivery time. ¹ The company will then process your order and prepare it for shipment. Once shipped, you’ll receive a shipping confirmation email with tracking information so you can monitor the delivery progress.  

You can typically find your sales receipt associated with your order on surgicalinstrument.online in your order confirmation email. If you created an account on their website, you may also be able to access and download receipts from your account page. If you have difficulty locating your receipt, contact their customer service department, and they should be able to assist you.

To add a gift receipt to your order on surgicalinstrument.online, you’ll typically have the option to do so during the checkout process. Look for a checkbox or option that says something like “This order contains a gift” or “Include a gift receipt.” If you don’t see this option during checkout, you may be able to request a gift receipt after your order is placed by contacting customer service.

You have 45 days from delivery to return any unused item in its original packaging for a full refund. Return shipping is free — see our Return Policy.

The method of reimbursement for returned items to surgicalinstrument.online typically depends on the original payment method used for the purchase.

• Credit Card: If the original purchase was made with a credit card, the refund will usually be credited back to the same card.
• Debit Card: Refunds for debit card purchases are typically processed back to the original debit card account.
• Other Payment Methods: For other payment methods, such as PayPal or store credit, the refund will be processed accordingly.

It’s important to note that the specific reimbursement method and processing time may vary depending on surgicalinstrument.online’s return policy and the payment processor used.

Yes, you can typically be reimbursed through the original payment method used for your order on surgicalinstrument.online. This means that if you paid with a credit card, the refund will usually be credited back to the same card. If you paid with a debit card, the refund will typically be processed back to the original debit card account. However, it’s always best to review their specific return policy or contact their customer service for the most accurate information regarding their reimbursement process.

Yes, the country receiving the shipment can be different than the country of purchase. This is a common practice in international trade and e-commerce, often referred to as cross-border shipping.

To return an item to surgicalinstrument.online, you’ll typically need to follow these steps:

1. Contact Customer Service: Reach out to their customer service team to request a Return Merchandise Authorization (RMA) number. This number is essential for processing your return.

2. Package the Item: Carefully repackage the item in its original packaging, including all original tags and labels.

3. Ship the Item: Return shipping is free. Contact us at support@surgicalinstrument.online or +1 305 477 6316 with your order number and we will guide you through the process.

4. Await Processing: Once surgicalinstrument.online receives your returned item, they will inspect it and process your refund or exchange.

5. Receive Your Refund/Exchange: The refund or exchange will be processed according to their return policy and the original payment method.

While surgicalinstrument.online aims to accurately represent their products through images, slight variations may exist between the online photos and the actual product received. Factors like lighting, manufacturing processes, and screen calibration can influence how the product appears. However, detailed product descriptions and specifications are provided to assist customers in making informed decisions. If you have any concerns regarding the appearance of a specific product, it’s advisable to contact their customer service for clarification before making your purchase.

Restocking of out-of-stock items on surgicalinstrument.online is not guaranteed. To inquire about potential restocking, contact their customer service. You may also be able to sign up for email notifications when the item becomes available again. Regularly checking the website for updates on the item’s availability is also recommended.

Shipping is FREE all over the USA. For all other countries, including Canada, shipping is a flat $45. Orders are dispatched from Miami within 2-3 business days; delivery takes 5-14 days from dispatch — see our Shipping Policy.

Delivery times for orders from surgicalinstrument.online can vary depending on the destination, shipping method, and product availability. Orders are dispatched from Miami within 2-3 business days; delivery takes 5-14 days from dispatch. For the most accurate delivery time estimate, check the website’s shipping information or review the options during checkout. Contact customer service for more FAQs.